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55 thoughts on “Contact Us

  1. Bill says:

    Joost is the best in the business! Their menthol has a real kick to it and you won’t have to vaporize much to get your nic fix.

  2. sickmanandsickwoman says:

    my sample packs (desert/signature) arrived yesterday.
    ive never enjoyed EVERY single flavor as i have with my Joost juice !
    im simply amazed with the flavors .
    im very picky about my juice and im telling you this is the BEST ive had to date.i have been vaping for one year and have had many juices from other vendors .i vape appx 5/6 ml a day.give me MORE !!!

      • James says:

        Yea. I’m having a serious problem with you guys tbh. I ordered a mako shorty rda (50$) oct 22. It is now the 27th and the shipping info hasn’t updated at all. I emailed you guys and no one has responded. I am not gonna lie, this first time buy experience with your company is turning into a nightmare. Put this in perspective. I ordered something off amazon 2 days after ordering the mako and it is gonna be here today. That’s standard shipping. NOT 3 day like with you guys.

        • Kara says:

          I’m sorry you’re having an issue with the post office James. Your tracking information was updated on the 23rd to show it was processed through the sort facility. From there, you are correct, there has not been any updated tracking information, and I’m sorry for that. Unfortunately there isn’t a whole lot I can do once it leaves my hands and is in the post office’s possession.

          • James says:

            That’s it? So I have no idea if it’s even gonna come here? Or if it will be lost. And you can find out? Since it’s a product from your store? There are TONS of companies that would handle this immediately. and not leave the customer hanging. This has happened before and the other company called to verify where it was. Because it was there product and it made THEM look bad. Not trying to be rude, but this is very agitating. I was already skeptical before purchasing and now it’s proven right.

      • Colleen says:

        They made it right times 2, I’ve been a faithful customer ever since! Joost handled the small error quickly and sent some free juices to- boot, they have a lifetime customer in me now! Plus their juices are out of this world! Joost Rocks!! 😀

  3. nettiebellie says:

    Love Joost Vapor, great place, great people!!! Now if I can’t get out to get my juice this winter, it will come to me:) AWESOME!!!

  4. paulilpn1959 says:

    I just ordered juices online, and need to correct the PG/VG ratios. I couldn’t find the “comments” part on the order form! Anyway, I need all the juices I’ve ordered to be 50/50, I hope I’m not too late! Pauline F Palmer Houston, TX

  5. kari says:

    I forgot to say in my above comment, joost is the BEST liquid I have found to date out of 6 (I counted them) companies, they have good customer service, great tasting products and a good variety of unusual flavors as well as the standard flavors, I highly recommend them, I will be buying all my liquid and the accessories they have from them and NOBODY else!

  6. Peter says:

    I would like to know if all of your juice is now free of all of the “questionable'” ingredients. You might even want to consider posting this information in your ‘About Us’ section . Thank you.

  7. T says:

    I ordered 1.8 ohm Aspire BVC coils a while back. Opened the pack today and after popping in a coil realized something wasnt right. For some reason i was sent Aspire BDC coils. Not only that, but they were 1.6 ohm.

  8. trevor says:

    Very unsatisfied with the management of joost, I went there at 4:50 and they tell me that they can no longer make sales because they CANT turn on the IPad register due to them closing at 5, I still had 10 minutes until closing, so I just wasted my time and gas because they are unprofessional and prepare to close 10 minutes early .

  9. Pat Vander Ploeg says:

    Must have been the same one I wen to Trevor,,,spent almost 60 bucks the other day and bought some coils, they were the wrong kind which I did not notice til I went to change them…. even though the manager remembered he would not refund or trade the correct one., To much drama, to much arguing… The guys in that store are the worst… I think they just like to sit around and make clouds instead of waiting on people, When I complained he said he was the manager and said ” I will get my district manager on the phone” I told him to keep them bought the correct ones and left telling him I would not be back… All the girls in the store are nice but the boys seem to have an attitude…… You know what its just some oily liquid I used to quit smoking…….. I do not have time to argue or use their terminology….. I work at a fortune 500 company and have a bs in computer science If they worked for me with that attitude they would all be fired. Not sure why you need four people in the store none of them know what the stock is even pathetic.

  10. Barbara says:

    Marshmallow is out of this world! And the cake batter is spot on! I love the flavors . I also ordered mod fuel which I found them at the Pa. Vape convention. I love Thorad. It tastes just like butter and cinnamon that you would put on your pancakes. And the watermelon taste is flaaavorrrrful. It doesn’t linger in your cotton when your done. Apollo is so rich and smooth you won’t get enough of it. Life is sweet!

    • Zack Feenstra says:

      Sorry for the delayed reply! I must have missed your comment! The largest size we offer online is 60ml, and yes, we can add ICE to any of our standard flavors. You can just put in the comments that you would like to add ICE!

  11. Thomas says:

    Joost Vapor is amazing not only do they make great juices I ordered one and they sent me a sample of another with it. I will def be being more

    • Zack Feenstra says:

      Scott, which message are you referring to? I checked your order status, looks like it was completed and shipped promptly upon order completion. Is there an issue?

  12. Joan says:

    I have sent emails and have never gotten a reply, so I would say they have failed at customer service in my case. Wish I could get a reply. I haven’t been able to order anything in the last week, I even called a store to see if I could get some answers.

  13. Max says:

    My order was shipped and I tracked it till the delivery date I had it delivered to my brothers and it said that my package was “forwarded” ? That it could not be deilevered because of some instruction to be forwarded?

  14. Jeff says:

    I ordered juice 5 days ago and on my confirmation the post office was missing the first number in my street address. Tried contacting them to fix it with no response. Address is correct on the site but when product went to usps it went wrong. Wish I new where my product was??? Horrible customer service with no response.

  15. Jeff says:

    Mistake with address taken care of and very happy with the result. Great service and defiantly ordering from joost vapor again.

  16. Danielle Smith says:

    I love your vape but not so much your customer service right now :( I have sent several emails inquiring about a certain juice that I cannot find and apparently you no longer offer? I have NEVER heard anything back! I would call regarding this but cannot find a phone number on this site!

      • Danielle Smith says:

        Thank you for getting back to me so fast…and by phone nonetheless! I retract my previous statement regarding customer service …you surely have great customer service and very much made my day! I will be definitely be utilizing joost vapor for all my vaping needs from here on out 😊

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